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Welcome to DHR Hair
We are dedicated to providing quality handpicked wigs and bundles that help you look and feel your best with confidence. From ready-to-wear glueless wigs to lace frontals and bundles, our goal is to make your shopping experience easy, convenient, and enjoyable.
This section was created to answer some of the most common questions about our products, ordering process, delivery, exchanges, and general hair care.
At DHR Hair, we focus on quality, affordability, and friendly customer service while making the ordering process simple and hassle-free.
Need additional assistance? Feel free to contact us through WhatsApp or phone and we will be happy to help.
Thank you for choosing DHR Hair. 💛
What types of wigs do you sell?
We offer ready-to-wear glueless wigs, lace front wigs, 7x5 wigs, 13x4 wigs, curly wigs, straight wigs, body wave wigs, bob wigs, bundles, and more.
Are your wigs beginner friendly?
Yes. Many of our wigs are beginner friendly and designed for easy wear with minimal customization needed.
Are the wigs glueless?
Most of our ready-to-wear wigs are glueless and include adjustable straps or drawstring features for a secure fit.
Are the wigs pre-plucked and pre-cut?
Yes. Most wigs are pre-plucked and pre-cut for a more natural appearance and quicker installation.
Can the wigs be styled or curled?
Yes. Our wigs are made with human hair and can be curled, straightened, and styled with heat when properly maintained.
Do the wigs come customized?
Some wigs come lightly customized. However, additional styling or customization may still be needed depending on your preference.
Are the wigs made from human hair?
Yes. Our wigs and bundles are made from quality human hair unless otherwise stated.
Do you sell bundles only?
Yes. We also offer bundles separately for customers who prefer custom installs.
Ordering & Payments FAQs
How do I place an order?
Orders can be placed directly through our website, WhatsApp, or by contacting us via phone.
Do you require full payment upfront?
Full payment is required unless the item is being placed on layaway.
Do you offer layaway?
Yes. A 30% non-refundable deposit is required for layaway arrangements.
How long is layaway available?
Layaway items must usually be paid off within 6 weeks unless otherwise agreed.
Can I place a wig on hold?
Yes. Down-payments can be made to reserve selected wigs.
Delivery & Pickup FAQs
Do you offer delivery?
Yes. Free delivery is available depending on location.
Do you offer pickup or meetup options?
Yes. Pickup and meetup arrangements can be coordinated directly with customers.
What time is delivery available?
Our delivery cutoff time is usually 7:00 PM. Some pickup or meetup arrangements may be accommodated up to 9:00 PM.
Exchange & Refund FAQs
Do you offer refunds?
Due to the nature of human hair products, refunds are not offered after purchase.
Can I inspect the wig before purchasing?
Yes. Customers are welcome to inspect wigs during delivery, pickup, or meetup appointments before making a final purchase decision.
Can I exchange a wig?
Exchanges are only considered for incorrect items, verified defects, or damage before delivery/pickup.
What makes a wig ineligible for exchange?
Wigs that are worn, altered, cut, washed, customized, or show signs of glue or makeup transfer will not qualify for exchange.
Hair Care FAQs
How should I care for my wig?
Use sulfate-free products, avoid excessive heat, detangle gently, and store the wig properly when not in use.
Can I dye the hair?
Human hair wigs may be colored, but professional coloring is recommended.
Why does the color look slightly different in person?
Lighting, photography, screen settings, and customization may affect how colors appear online.
General FAQs
Are all wigs always in stock?
Product availability may vary. Some wigs may sell out before listings are updated.
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How can I contact DHR Hair?
Customers can contact us through WhatsApp or phone for assistance with orders, sizing, availability, or recommendations.